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The first tow has happened, but your damaged car still needs to reach a panel beater, assessor, home or another suitable destination. WE TOW ANYTHING can assess a planned pickup from a Melbourne home, workshop or storage site once the vehicle has left the accident scene. Tell us where it is, where you want it taken and whether the pickup location is ready to release it.
This form is not for a fresh crash or an active accident scene. Accident towing at the scene in metropolitan Melbourne has its own allocation and licensing rules. Follow police and road-authority directions there; call Triple Zero (000) if anyone is injured or in immediate danger. Transport Victoria explains accident towing and your rights.
Request a tow for a vehicle that is no longer at the accident scene. We will check the release arrangements, vehicle condition and destination before confirming a collection time.
The vehicle may be at your home, a repair workshop or a storage facility after its initial move. Give us the full address and the contact for whoever controls the site. A car in a depot cannot necessarily be collected just because a new tow has been requested: ask the depot about release permission, opening hours, outstanding towing or storage charges and the documents it requires from you or the insurer.
You can propose the repairer, assessor, home address or other place where you want the car delivered. Check that the receiving site will accept it, particularly if the car cannot roll or the delivery will be outside its normal hours. Consumer Affairs Victoria explains the importance of agreeing on a destination and understanding storage and repair authorisations.
A description such as “front damage” may leave out a problem that changes how the car is loaded. Let us know whether the wheels rotate, the steering turns, the brakes are locked, the keys are available or a panel is dragging on the ground. Mention a low car park ceiling, a narrow storage aisle or another access limit. We may ask for photos to assess the truck and equipment needed.
WE TOW ANYTHING’s flatbed towing service describes transport for damaged and non-running vehicles. The loading plan for your car still depends on its actual condition and location. If the vehicle cannot be moved safely with the available truck and access, that has to be resolved before a pickup is confirmed.
If you have lodged a claim, provide the insurer’s name and claim number so the move can be discussed in context. Ask your insurer whether it has approved the destination and the cost of this additional tow. Policies and claims differ; the fact that a car has been damaged does not mean every subsequent tow or storage charge will be paid by the insurer.
If there is no claim number yet, call with the vehicle and destination details. If you intend to pay for the move yourself, we can discuss the quote and booking process. In either case, confirm who is authorising the vehicle’s release and who will pay the towing charge before scheduling.
Include registration, your phone number, insurer and claim number if available.
Provide the repairer, assessor, home or other delivery address and check that it can receive the car.
Ask the storage site what fees, permissions, paperwork and collection hours apply. Let us know who holds the keys.
Describe damage and access so we can assess safe loading. Confirm who is paying and whether insurer approval is needed.
We take planned damaged-car enquiries across Melbourne, including the CBD and areas such as Richmond, Box Hill, Dandenong and Werribee. The service requested on this page starts from a car that is already stored away from the accident scene. Each job is assessed under the applicable towing rules and its actual access conditions.
WE TOW ANYTHING operates across Greater Melbourne and regional Victoria. Whether you’re on the M1 in the CBD, the Monash Freeway near Dandenong, or a construction site in Pakenham, we’ll reach you.
This form does not book an accident-scene tow. Follow the official directions for the location of the crash. Metropolitan Melbourne accident-scene towing is subject to allocation and licensing rules.
Request the move with both addresses. Confirm the yard’s release conditions, any amount owing and the panel beater’s ability to receive the car. We will assess the tow and applicable requirements before confirming.
Tell us which repairer you want and check its availability. If your insurer is involved, ask it about the choice of repairer and approval under your particular policy.
Provide it if one has been issued. If you have not lodged a claim or are arranging a private-pay tow, call us with the location and destination instead of entering a made-up number.
That depends on your cover, claim and authorisation. Ask your insurer before booking if you expect reimbursement. We will confirm the transport price and payment arrangement.
It may require different loading equipment. Tell us which wheels are affected, whether the car steers and whether it is accessible; photos can help with the assessment.
No. The button sends a request. We confirm a time only after checking release permission, truck availability, access, condition and the receiving location.
Contact the storage facility and your insurer promptly to understand the charges and release process. Share any required collection window when requesting the tow.
If the vehicle is already off the road at a home, workshop or storage site, send the form or call 0447 119 564. Have the stored address, destination, vehicle condition and release details ready.
